Frequently asked questions
- Do you have a minimum order?
A. No we don’t have a minimum order, if you only want one item that’s fine, but we do offer discount’s on higher quantities.
- How long do you take to deliver?
A. We aim to turn around orders within 7 days from the date of placing your order.
- Can you originate my logo or design?
A. Yes, we have our own in house design team that can cater for any of your needs.
- What format should I send my artwork?
A. You can send your logo in either a JPG, PDF, AI, EPS (150dpi or higher) or Corel Draw format
- Do I have to pay a set-up cost if I have already got the art-work?
A. Unfortunately for embroidery there is nearly always a set-up charge, as the art-work needs to be digitized – which basically tells the embroidery machine where to stitch and a normal j-peg or PDF file won’t do this.
For printing, there are a few formats which may work without any set-up costs.
However we would always ask to send us a copy of your artwork so we can provide you with a precise set-up cost.
- Can I use my design again?
A. Yes your logo is stored onto our design database and can be re-used without paying the original set-up costs again.
- Can you provide a sample of my logo?
A. Yes, we always run a sample of your logo to ensure the embroidery is of the highest quality before embroidering onto your order.
- What Size will my logo be?
A. Unless stated the logo will be in proportion to the size of the garment, however a standard chest logo will be approx 9cm wide.
See our logo section for further details
- I have my own garments, can you embroider/print them?
A. Yes we can, please contact our sales team for further information.
Please note that we take no responsibility if, in the rare event, a garment is damaged by one of our embroidery/printing machines. Customers should ensure that all details are correctly provided before placing the order.